How Can We Help Today?
Whether you need guidance choosing the right cold plunge system or have a question about your order, we are happy to help.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take for cold plunge systems?
Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii. You will receive a tracking number once your order is on its way.
How can I track my order?
Once your order ships, we will send a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website. If you need additional help, our team is ready to assist.
What is your return policy on cold plunge tubs and saunas?
We want you to be completely satisfied with your purchase. If something is not right, contact us within 30 days of delivery and we will walk you through the return or exchange process. Items must be in their original condition and packaging.
Can I exchange my Essential System for a Pro or Elite System?
Absolutely. If you decide you want to upgrade your cold plunge system, reach out to our team and we will help coordinate the exchange. We will cover the details on any price differences and return logistics.
What is the difference between the Essential, Pro, and Elite cold plunge systems?
The Essential System includes the cold plunge tub, cover, and drain system. The Pro System adds a filtration system and insulated lid, making it our most popular option. The Elite System includes everything in the Pro plus a chiller system and premium insulation for the ultimate cold plunge experience.
Do your barrel saunas require professional installation?
Our barrel saunas are designed with straightforward assembly in mind. Most customers complete setup with basic tools and a second pair of hands. If you have specific questions about your space or setup requirements, our team can walk you through the process before you order.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
Our support team replies to every inquiry within one business day so you never wait long for answers.
Secure Transactions
Your payment and personal information are protected with industry-standard encryption at every step.
Crafted for Quality
Owned and operated by Recovery Forge, each cold plunge and sauna system is built with premium materials and meticulous attention to detail.
Free Continental Shipping
Enjoy free shipping on most orders within the Continental U.S., with tracking provided from dispatch to delivery.
